Privacy Policy

This Privacy Policy explains how SnipTray (“we”, “us”, or “our”) handles information in connection with the SnipTray application, the sniptray.com website, and any related services (collectively, the “Service”). We have built SnipTray with privacy as a foundational principle, not an afterthought.

The short version: we do not see your clipboard, we do not have an account system of our own, we do not run analytics, and we do not share data with anyone.

1. What SnipTray stores — and where

When you copy something on your Apple device, SnipTray stores that clip in two places:

1. Locally on your device, in SnipTray’s sandboxed application data
2. In your private iCloud container, if you have enabled iCloud sync (Pro and Teams plans)

Your clipboard data never touches a SnipTray server. We do not operate any backend that handles the contents of your clipboard. iCloud is used directly between your device and Apple’s servers, secured end-to-end by Apple, with no SnipTray service in between.

2. What we do not collect

SnipTray, by design, does not collect:

• The contents of your clipboard (text, images, files, code, links, anything)
• Your search queries inside the SnipTray app
• The names of apps you copy from
• Your keystrokes or screen activity
• Your location, browsing history, or contacts
• Analytics about how you use the app (no Google Analytics, no Mixpanel, no Amplitude — none)
• Crash reports tied to your identity
• Advertising identifiers

3. What we do collect (limited categories)

The only situations in which we collect information are the following.

3.1 Subscription billing

If you purchase a Pro or Teams subscription, our billing partner (Apple, via the App Store) processes the transaction and shares with us limited information necessary to fulfill the subscription: a transaction identifier, the plan you purchased, and the country of purchase. We do not receive your full name, address, or payment-card details from Apple.

3.2 Customer support

If you email us at hello@sniptray.com, we receive your email address, the contents of your message, and any information you choose to share. We use that information solely to respond to your request, and we delete support correspondence after 24 months.

3.3 The marketing website (sniptray.com)

The sniptray.com website does not use cookies, local storage, or any tracking pixels. We do not run analytics on the website. Standard web server logs (containing IP address, request URL, user agent, and timestamp) are kept for at most 14 days, solely for security and debugging purposes, and are then deleted.

4. iCloud sync and team sharing

When you enable iCloud sync, your clipboard history and pinboards are stored in your private iCloud container, which is owned by your Apple ID and managed by Apple. SnipTray reads from and writes to this container on your device. We do not have any access to its contents.

When you share a pinboard with a teammate, that pinboard moves into a shared iCloud container that all participants can access. The same is true: the share is between your iCloud accounts, brokered by Apple, with no SnipTray service involved. Apple’s terms and privacy policy govern that data while in transit and at rest in iCloud.

For details on how Apple handles iCloud data, see Apple’s Privacy Policy and iCloud Security Overview.

5. Sensitive data protection

SnipTray automatically detects and excludes the following from your clipboard history, on-device, before it is ever stored anywhere:

• Passwords (entries flagged by macOS as org.nspasteboard.ConcealedType or Hidden)
• Credit-card numbers matching common formats (Visa, Mastercard, Amex, etc.)
• One-time codes and 2FA codes captured by macOS auto-fill
• Anything copied while a password manager (1Password, Bitwarden, Dashlane, KeePassXC, etc.) is the active app

You can also add any application to a per-user App Exclusion List in Settings → Privacy. Anything copied from that app will be ignored by SnipTray entirely — it will not enter local history and it will not sync to iCloud.

6. Children

SnipTray is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at hello@sniptray.com and we will delete it.

7. Your rights

You are in control of your data at all times. You can:

• Access your clipboard history at any time, directly inside SnipTray
• Delete any individual clip, any pinboard, or your entire history with one click
• Export your pinboards as JSON from Settings → Data
• Disable iCloud sync to keep all data local-only
• Cancel your subscription and revert to the Free plan, which keeps the most recent 25 clips

If you reside in the European Union, the United Kingdom, California, or another jurisdiction with data-protection laws, you also have the right to request access to, correction of, or deletion of any personal information we hold about you (which, as described above, is limited to billing and support records). To exercise these rights, email hello@sniptray.com.

8. Data retention

• Clipboard data: kept locally and in your iCloud container for as long as you keep it. Auto-cleanup rules (1 hour, 1 day, 1 week, never) are configurable in Settings.
• Billing records: kept for 7 years for tax and accounting compliance.
• Support emails: deleted after 24 months.
• Web server logs: deleted after 14 days.

9. Security

We follow industry standards to protect the limited data we do hold. Our infrastructure is hosted on reputable cloud providers, internal access is restricted to authorized personnel only, and we use encryption in transit (TLS 1.2+) and at rest. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. International users

SnipTray is available worldwide. By using the Service, you understand that the limited information we collect (billing and support records) may be processed in the United States or other countries, which may have different data-protection laws than your country of residence.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make a material change, we will notify you by email and by posting a notice on the Service before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Policy.

12. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please email us at hello@sniptray.com. We will respond within one business day.