Support
Explain a bug honestly
What broke, what it cost them, what happens now.
- incidents
- transparency
- trust
The prompt
Write a message explaining a bug to an affected user.
What broke: {{bug}}
What it cost them: {{impact}}
The fix: {{fix}}
Name the cause in plain terms without an engineering tour. Do not minimise the
impact — they already know what it cost them, and understating it is what breaks
trust. Say what happens now and whether they need to do anything.
No "we take reliability seriously".What to fill in
- {{bug}}
- What broke — e.g. clips copied while backgrounded were dropped
- {{impact}}
- What it cost the user — e.g. two days of iPhone clips never reached their Mac
- {{fix}}
- The fix and when — e.g. shipping Thursday, no action needed
117 prompts, in the app you already paste from
The whole library, searchable, with your own prompts alongside it. Free to browse here; Pro to keep them a keystroke away on every device.