13 support prompts
Replies that decide in the first line — escalations, refunds, declined requests, and bug reports pulled out of a complaint.
Apology that lands
Once, specifically, then straight to the remedy.
Bug report from a user complaint
Turn a frustrated message into something a developer can act on.
Canned reply from a help doc
Turn documentation into an answer you can send.
De-escalate a thread that's gone wrong
Reset the conversation without conceding facts.
Escalation reply
Firm, warm, and free of promises we cannot keep.
Explain a bug honestly
What broke, what it cost them, what happens now.
Handover note for a live issue
What the next person needs and nothing else.
Build a macro set for one topic
Three replies that cover the real variants.
Decide and explain a refund
Say yes or no in the first line, then why.
Decline a feature request well
Take the problem seriously, decline the solution.
Triage this ticket
Severity, owner, and the one question to ask back.
Close the loop on a complaint
Tell the person who reported it that it shipped.
Write a help doc from repeated questions
Answer first, steps second, edge cases last.
Other categories
Keep these support prompts a keystroke away
SnipTray puts the whole library behind one shortcut, turns each blank into a field, and pastes the finished prompt into whatever app you're in.