Apology that lands

Write an apology for this: {{whatHappened}}

What we are doing: {{remedy}}

Apologise once, in the first sentence, for the specific thing. Then the remedy.
Then one line on what stops it happening again, only if that is a real change and
not a promise to "be more careful".

Do not apologise a second time at the end. It undoes the first one.

What to fill in

{{whatHappened}}

What we got wrong — e.g. told them their data was gone when it wasn't

{{remedy}}

What we're doing about it — e.g. recovered the file and refunded the month