Support
Close the loop on a complaint
Tell the person who reported it that it shipped.
- follow-up
- retention
- closing the loop
The prompt
Write a short message to someone who reported a problem, now that it is fixed.
They reported: {{originalComplaint}}
What shipped: {{whatShipped}}
Remind them what they reported in one clause — they filed it weeks ago and will not
remember the thread. Say it is fixed and in which version. Thank them once,
specifically.
Three or four sentences. Do not ask for a review in the same message.What to fill in
- {{originalComplaint}}
- What they reported — e.g. sync dropped clips copied in the background
- {{whatShipped}}
- What shipped — e.g. the fix, in 1.3.2, out today
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